How can we help?

A Saudi platform offering personal training sessions through independent trainers contracted with it, whose identities and certificates we have checked. You search, compare, book and pay Trainer-X in one place, Trainer-X issues the invoice in its name, and the trainer you chose delivers the session.

You can browse and pick a time without an account; we create your account at the payment step with just your email and name and send you an activation link.

Yes. Creating an account and browsing are free; you only pay for the session you book, at the price shown before payment.

In «My goals» set your goal, city, training type, preferred time and budget, and we rank trainers by how well they match you and show the reason on each card.

We review every trainer's identity and a certificate for each specialty before their profile appears. Extra badges show when a Ministry of Sport licence or insurance is verified. Reviews are written only by trainees who completed a real session with them.

Turn on the «Women only» filter on the trainers page to see female trainers who serve women only, with a «women's venue» mark on dedicated places.

Specialty, city, training type (gym, home, outdoors, online), price, rating, trainer gender, instant booking, intro session, and availability (today, tomorrow or this week; morning or evening; and in Ramadan after iftar or taraweeh).

Yes. Tap «Compare» on two or three cards to see prices, ratings, verification, specialties and the earliest free time side by side.

A short session (15 or 30 minutes) at a token price that some trainers offer so you can get to know them and set your goal before committing. It can be booked once with each trainer and shows an «Intro session» badge.

Yes. Choose the city or specialty, then tap «Alert me about new trainers for this search», and we'll notify you when a new matching trainer joins. Manage them under «Search alerts».

Reviews written by past trainees the trainer coached before joining, at their invitation. We show them separately from booking reviews, don't count them in the rating, and staff can remove any that break the rules.

With instant booking you pay right away and your time is confirmed. With approval you send a request first and only pay after the trainer accepts it within the time shown on the booking page.

For instant booking you pay right after choosing the time. For services that need approval, you only pay after the trainer accepts your request.

If the trainer allows it for the service, the booking page shows different lengths with the price of each, and available times update for the length you pick. Otherwise the length is fixed by the trainer.

If the trainer allows more than one time per request, pick several times in one request, or choose «Repeat weekly» to book the same day and time for several weeks.

Yes, for services that accept more than one participant: choose the number of participants on the booking page to see the total price, and the trainer may offer a group discount.

It means another trainee hasn't finished booking yet. Tap «Notify me» to join the waiting list, and we'll tell you as soon as it's free.

From the booking page choose «Change time» at least 24 hours before the session. For confirmed bookings the change needs the trainer's approval, and your current time stays valid until they reply.

Nothing is charged. The trainer may suggest another time that you can book in one tap from the link you receive, or you can choose another time or trainer.

Depending on the service: at a gym the trainer sets or you choose from their venues, at your home, outdoors, or online. Your home address is shown to the trainer only after the booking is confirmed.

Yes. After confirmation the booking page has buttons to add it to Google Calendar or download a calendar file for Apple and Outlook, and you get a reminder before the session.

mada, credit cards, Apple Pay and others as shown on the payment page, through a licensed payment service provider. We never receive or store your card details.

Yes. The price before payment includes everything after any discount, and no fees are added later.

Trainer offers (such as a first-session discount or packages) apply automatically when you qualify, and you enter a discount code at the payment step. You can also invite friends through «Invite a friend» when it's on.

Under «Payments» in your account; each booking shows its payment and any refund.

No. Always pay through the platform; that's what protects your money and your right to a refund. Paying outside it removes that protection, and please report any such request to us.

Yes, for most services. For each service the trainer picks one of the platform's cancellation policies: «Flexible»: Free cancellation up to 12 hours before the session; after that, 50% is refunded. — «Moderate»: Free cancellation up to 24 hours before the session; after that, 50% is refunded. — «Strict»: Free cancellation up to 48 hours before the session; after that, nothing is refunded. The policy's name and terms are shown clearly before payment and stored with your booking as they were.

Before the free-cancellation window ends you get the full amount back. After it and before the session, you get the share the service's policy states: «Flexible»: Free cancellation up to 12 hours before the session; after that, 50% is refunded. — «Moderate»: Free cancellation up to 24 hours before the session; after that, 50% is refunded. — «Strict»: Free cancellation up to 48 hours before the session; after that, nothing is refunded. If you don't attend without cancelling, or the service doesn't allow cancellation, nothing is refunded.

You get the full amount back in every case: the trainer cancelling, not showing up, or providing a service that's materially different from its description. Report it from the booking page if they don't show up.

We start the refund immediately to the original payment method, and it appears in your bank account within the time set by your card's issuing bank.

Close to the session, the booking page shows a «Session safety» card: a notification when the trainer arrives, a 911 emergency button, and an urgent-alert button that reaches our team immediately with the booking number.

Through «Messages» on the platform, with chat, photos and voice and video calls. Please keep communication on the platform to protect your rights.

Write it to the trainer in the booking notes. Some specialties require uploading a medical clearance before booking. Read the «Health Declaration and Sports Disclaimer» before your first session; the trainer isn't a doctor and their guidance doesn't replace a doctor's advice.

We mark hot times (11 am to 5 pm, May to September) on the booking page and suggest early times or after maghrib. You can agree with the trainer on a shaded or indoor spot.

Yes. In «My progress» set a goal, log your measurements and results, and share a progress card. The trainer also writes session notes for you to see afterwards.

After the session is completed you get a review request. Reviews are genuine because they're tied to completed sessions only.

Create a trainer account, complete your profile and upload your certificates, then the team reviews your application. Once approved, your profile appears in search.

Yes. There is no subscription and no joining fee. Trainer-X sells your sessions to trainees and pays you a fee for each session you deliver under the service-provider agreement, and your fee for each session shows in "Fees".

Your national ID or residence permit, and a certificate for each specialty you offer. For payouts: a freelance certificate or commercial registration, and an IBAN in your name. You can add a Ministry of Sport licence and insurance to get extra badges.

We review complete profiles within business days and tell you clearly whether you're approved or what needs changing.

No. Trainees see only the verification badges; your documents and bank account are seen only by the verification and finance team.

Yes. You choose who can see your profile and book with you: everyone, men only or women only, and your profile isn't shown to anyone outside the group you chose.

You propose each service's price and duration, set your working hours and time off, and choose a cancellation policy from the platform's policies. Trainer-X approves prices and offers before publishing because it is the seller, and your fee per session follows the service-provider agreement. Changes apply to new bookings only.

When creating the service you answer «Who sets the session length?»: you, with a fixed length, or the trainee, from lengths you allow, with each length priced in proportion to your price.

For each service you choose one of the platform's cancellation policies: «Flexible»: Free cancellation up to 12 hours before the session; after that, 50% is refunded. — «Moderate»: Free cancellation up to 24 hours before the session; after that, 50% is refunded. — «Strict»: Free cancellation up to 48 hours before the session; after that, nothing is refunded. Trainer-X applies it as the seller. If the trainee cancels before the free period ends they get a full refund and no fee is due to you for the booking; if they cancel after it, they get back what the policy states and you are due the part of your fee matching the non-refunded part. If you cancel or don't show up, the trainee gets a full refund and no fee is due for the booking.

A short session at a token price from SAR 10 that encourages hesitant trainees to make a first booking with you. It shows a badge on your card and in the search filter, and can be booked once per trainee.

Yes. You choose the training types: at a gym, at home, outdoors or online, and add your training venues for trainees to choose from.

From "Offers & discounts" you propose a first-session discount, session packages or group discounts; trainees don't see an offer until Trainer-X approves it. Your fee is calculated on the price after the offer discount.

Yes. The AI writing assistant suggests a bio, headline and service descriptions and translates them into English, and you decide what to keep.

In «Schedule» set your weekly hours, block days or hours, set time off, and there's a special Ramadan schedule that applies automatically on its dates.

Decline the request and suggest another time from your free slots; the trainee gets a link to book it in one tap instead of searching again.

Each request has a reply window shown to you; if it ends without a reply the request is cancelled automatically with nothing charged. Replying quickly means fewer lost requests.

Close to an in-person session you tap «I've arrived» and the trainee is notified; you'll also find the emergency button and the urgent-alert button for safety situations.

After its time ends, confirm it's complete from the booking page, or it's completed automatically after a while. You can also write session notes for the trainee.

Your fee for each session you deliver is due to you and becomes available for transfer after the session is completed and 3 days pass without a report, and is transferred in the next payout cycle. Full details are in the "Service-provider agreement" and the "Payment, refund and trainer fees policy".

Trainer-X transfers your fee from its account to the IBAN registered in your name (or your business's registered name) once payout verification is complete. Any IBAN change is re-verified before the next transfer.

In "Fees": what's on hold, available for transfer and transferred to you, with a statement of your fee for each session and any deduction because of a refund.

If Trainer-X refunds a trainee after your fee for the booking was transferred (for example because you didn't show up), the matching amount is deducted from your next fees. The fee for any booking with an open report doesn't become available for transfer until the report is decided.

«Booking link» gives you a short bio link with a QR code, and in «Services» you can design a different share image for each service, with text written by AI around the program's goal.

Ask your past trainees for reviews from «Reviews» → «Ask for reviews»; they appear on your profile under «Reviews from outside the platform». And turn on an «intro session» to encourage first bookings.

Your dashboard has a «What are trainees searching for in your city?» card showing the most searched specialties and how many trainers offer them, in aggregated numbers with no personal data.

Yes. «Performance» shows profile views, requests, bookings and revenue, with tips to strengthen your profile.

Yes. Change the language from the English button at the top or bottom of the page, and messages and notifications reach you in the language you chose.

Yes. Turn on «Sign in with fingerprint or Face ID» in account settings to sign in with your device's biometrics without a password.

On the platform and by email, and as notifications on your device if you turn them on. You can also turn on WhatsApp alerts for urgent matters in settings when the service is available.

From «Account settings» → «Delete account» after confirming your password and a code sent to your email. The account is deactivated at once and deleted for good after 30 days, and you can restore it by signing in during that time.

We comply with the Saudi Personal Data Protection Law, don't sell your data, and never store card details. Details are in the «Privacy Policy».

From «Support & reports» in your account open a new report, or email the support address shown at the bottom of the page.

We confirm receipt of the report right away and reply within 3 business days. As the seller, Trainer-X decides the report after hearing both sides, and makes the refund whenever the trainee is entitled to it.

Tap «Report» next to the review or content, and our team reviews it and removes it if it breaks the «Conduct, Content & Reviews Policy».