Conduct, Content & Reviews Policy

1Expected conduct

• Mutual respect and compliance with public decency and the law in every communication and session.
• Being on time and telling the other party early about any circumstances.
• Keeping communication and payment on the platform for every booking made through it; that's what lets us protect you in any dispute.

2Prohibited

• Harassment, abuse, threats or discrimination in any form, or any content that violates public decency.
• Impersonation, or submitting forged documents or data.
• Publishing others' personal data or photographing them without permission.
• Promoting prohibited substances, performance-enhancing drugs or unlicensed products.
• Misleading advertising, and false claims about results or qualifications.
• Any use that constitutes a cybercrime, such as hacking, fraud or defamation.

3Communicating on the platform (messages)

• The platform provides an in-app conversation between trainee and trainer for messages and files (PDF, images and short videos), and photos and videos that can be viewed once. A trainee starts it from the trainer's page or from their booking; a trainer messages their trainees from their bookings.
• Communication, agreements and payment for any service that originated on the platform must take place on the platform. The platform is not responsible for any communication, agreement or payment made outside it, and can't protect you or refund you in that case.
• Phone numbers, emails, links and social-media handles are hidden from messages automatically. Repeated attempts to move dealings off the platform breach this policy.
• Conversations and their files are kept while the account is active to protect both parties, except videos, which are deleted after a set period, and view-once media, which is deleted after it is opened (or after a set period if it isn't), unless it is reported, in which case it is kept for the support team for a limited period. The support team looks at them only when there is a complaint or dispute about them or a suspected violation, and every access is recorded in the audit log.
• Deleting a message “for both sides” and the expiry of “disappearing messages” remove the message from the conversation for the trainee and the trainer, but it stays in the conversation record kept for the same purpose (complaints and disputes).
• Don't send card details, passwords or sensitive documents that the service doesn't need.

4Voice and video calls on the platform

• A trainee and a trainer can make a voice or video call from their conversation page, once each allows their browser to use the microphone (and the camera for video). Either side can turn off the camera or mute at any time.
• Audio and video travel directly between the two devices using encrypted WebRTC. They do not pass through the platform's servers unless a direct connection is impossible and a relay server is used, which forwards them encrypted without being able to see or hear them.
• Calls are not recorded, in sound or picture, and nobody keeps their content. The platform keeps only the call's type (voice or video), time, duration and outcome (completed, missed or declined) in the conversation, to protect both parties in a dispute.
• To find the best connection path, the two browsers exchange their internet addresses through the platform and a public discovery server (Google STUN). Connection-setup data is deleted with the call record.
• The same conduct rules apply: you may not record or film the other party without their knowledge and consent, or use a call to agree or pay outside the platform.

5Reviews

• A trainee reviews a trainer only after a session actually completed through the platform, one review per booking.
• A trainer's profile may show reviews from past trainees who trained with them outside the platform, whom the trainer sends a personal link to review them once. These reviews are labelled “From outside the platform”, shown apart from verified booking reviews, and not counted in the trainer's rating, and the platform may remove any of them.
• A review must reflect a real experience, with no abuse, personal data or promotional content.
• Buying, exchanging or writing reviews about yourself, or pressuring others to change them, is prohibited.
• We don't delete negative reviews just because they're negative. We only hide a review if it breaks this policy, after a report and review, and we keep a record of the decision.
• A trainer may report a review they consider in breach.

6Photos and content

Photos must be real, relate to the trainer or their activity, and be modest, and the uploader must have the right to publish them and the consent of anyone shown. The platform may hide any content that breaks the rules without prior notice where necessary.

7Action on violations

Depending on the seriousness and repetition of the violation: a warning, hiding content, restricting some features, temporary suspension, permanent closure, and reporting to the competent authorities where a crime is suspected. The account holder may appeal the decision by opening a report; they can escalate the report within 24 hours of the team's last reply, or open a new report.