Platform role: the seller of the service

1Who we are and what we provide

Trainer-X is an online platform operating in the Kingdom of Saudi Arabia, run by Trainer-X — freelance certificate no. FL-298140321, address: Jeddah. Contact: support@trainer-x.com, +966-543478348.

The platform itself sells personal-training sessions and packages to trainees. It is the seller and the contracting party with the trainee in every booking, and invoices the trainee for the full amount. Sessions are delivered by independent trainers whom the platform engages as subcontracted service providers under the “Service Provider Agreement”.

Our service covers: selling training services at prices the platform approves; showing the profiles and services of the trainers who deliver them; search, comparison and recommendation tools; managing time slots and bookings; collecting the price for our own account through a licensed payment service provider; refunds under the cancellation policies; paying trainers' fees; notifications; reviews; and receiving and handling reports.

2What this means and what it doesn't

• The platform is responsible to the trainee for the service it sold them: refunds, handling complaints, and a full refund if the trainer cancels or doesn't show up. It has recourse against the trainer under the agreement between them.
• The trainer is independent and is not the platform's employee: they choose their availability, may accept or decline booking requests, are not bound to work exclusively with the platform, and use their own tools and methods. No employment, subordination or partnership relationship arises between them and the platform.
• The trainer is professionally and technically responsible for the training they deliver and for exercise safety; the platform does not supervise sessions on site and does not design training or nutrition programmes.
• The platform does not guarantee any particular result (weight loss, muscle gain, health or athletic improvement), and does not provide medical or therapeutic advice.
• The platform does not collect or hold money on behalf of anyone else: what the trainee pays is the price of a service bought from the platform, and the platform pays trainers' fees from its own account.

3How the relationship between the parties works

Before payment

The trainee sees the profile of the trainer who will deliver the session, the service description, the total price, the number of participants, the training type and location, and the cancellation policy that applies to this specific service. These details are shown before payment and an explicit acknowledgement is required.

At payment

The trainee pays the price to the platform as the seller, through a licensed payment service provider, and the service contract is formed between the trainee and the platform. The platform never stores card details.

After payment

The trainer delivers the session on the platform's behalf, communicates with the trainee through the platform to arrange the details, and must deliver it as described; the trainee must attend and follow reasonable instructions. The platform remains the trainee's point of contact for everything about the booking.

Cancellation and refunds

For each service the trainer picks one of the platform's cancellation policies, and the platform applies it as the seller: if the trainee cancels before the free-cancellation window ends, the amount is refunded in full; if they cancel after it but before the session, the share stated in the policy is refunded. For services that don't allow cancellation, the amount is not refunded on voluntary cancellation. The trainer's fee is paid to them by the platform under the agreement and becomes available for transfer after the session is completed and 3 days pass without a report, and is transferred in the next payout cycle. Details are in the “Payments, Refunds & Trainer Fees Policy” and the “Cancellation & Refund Policy”.

4Prices

The trainer proposes the price of their service; the service is published only after the platform approves it: the platform approves the price the trainer proposes as the sale price, or rejects it.

5The checks we carry out and their limits

Before approving any trainer and publishing their profile we review their identity and the certificates and documents they provide (such as a freelance certificate or a professional licence, if any). This review is a reasonable organisational measure to build trust; it is not a guarantee of the trainer's competence or conduct or of the accuracy of everything they provide, and it does not replace the trainee's own judgement of what suits them. The trainer remains responsible for the accuracy of their details and documents.

6What we commit to

• Showing the essential information clearly before payment and never hiding fees.
• Issuing an invoice for the full amount of every booking, and processing refunds and paying trainers' fees accurately under the published policies, with an accounting record of every movement.
• Protecting personal data under the Personal Data Protection Law.
• Receiving reports and replying within 3 business days at most, and handling them fairly after hearing the trainer.
• Never secretly selling placement: the criteria of the “Best match” ranking are published.
• Suspending any account we find is harming users.

7Why this matters to you

For every booking made under this model, the platform is who you turn to for booking, payment, refunds and complaints, including matters about how the session was delivered. The trainer is professionally and technically responsible to us for the training they deliver. None of this affects your statutory rights.