Terms of Use

1Definitions

• Platform: the Trainer-X website, its apps and online services, operated by Trainer-X — freelance certificate no. FL-298140321.
• User: anyone who accesses or registers on the platform, whether trainee, trainer or visitor.
• Trainee: a user who buys and books a training service from the platform.
• Trainer: an independent personal-training provider whose profile the platform approved after review, and whom the platform engages as a subcontracted service provider to deliver the sessions it sells.
• Service: a training service (a session or a package) sold by the platform and delivered by a trainer, with a price approved by the platform and a set duration, type and cancellation terms.
• Booking: a request for a session at a specific time for a specific service, confirmed by payment.
• Cancellation policy: a set of terms the platform defines, one of which the trainer picks for each service and the platform applies to the booking: a free-cancellation window, and the share refunded for a cancellation after it.
• Cancellation window: the number of hours before the session at which the right to cancel free of charge ends, under the service's policy.
• Service Provider Agreement: the agreement between the platform and the trainer governing how they deliver sessions, their fee and their obligations.

2Governing regulations

These terms are governed by and interpreted under the laws in force in the Kingdom of Saudi Arabia, including: the E-Commerce Law and its Implementing Regulations, the Electronic Transactions Law, the Personal Data Protection Law and its regulations, the Civil Transactions Law, the Anti-Cyber Crime Law, the Payments and Payment Services Law and the instructions of the Saudi Central Bank, and the zakat and tax regulations. Any provision of these terms that conflicts with a mandatory legal rule is replaced by that rule without affecting the other provisions.

3Nature of the service and the platform's role

The platform is the seller of the training services and the contracting party with the trainee, as detailed on the “Platform role” page, which forms part of these terms. The service contract is formed between the trainee and the platform, and the platform performs it through an independent trainer subcontracted by it, whose details are shown before payment. The trainer is not a party to the service contract with the trainee and may not collect any amount from them directly.

4Eligibility and account

• The account holder must be at least 18 years old and have legal capacity to contract.
• A guardian may book a session for a minor under their full responsibility, and must attend or have an authorised person attend, and make the health declaration on the minor's behalf.
• Users must keep their details accurate and up to date and their password confidential, and are responsible for all activity through their account unless they notify us immediately of any unauthorised use.
• One account per person; it may not be transferred, sold or used for anyone other than its owner.
• The platform may refuse registration, or suspend or close an account, for breach of these terms or reasonable suspicion of fraud or harm to others, notifying the owner of the reason unless a law or investigation prevents it.

5Booking and formation of the contract

• Shown before payment: the name of the trainer who will deliver the session, the service description, the time, duration, training type and location, number of participants, the total price including any discount and any tax due, and the service's cancellation terms.
• Some services are booked instantly in the times the trainer has made available, while others require the trainer to accept within a set deadline; in the latter case the trainee only pays after acceptance.
• The time slot is held temporarily during the payment deadline and is cancelled automatically if payment is not completed.
• The booking is confirmed and the service contract between the trainee and the platform is formed when payment succeeds, and the platform issues the trainee an electronic invoice for the full amount with the transaction details.
• The trainer proposes the service price; before it is published, the platform approves the price the trainer proposes as the sale price, or rejects it, and displays it as it is with no hidden fees for the trainee.

6Payment

Payment is made to the platform as the seller, only through the payment methods available on it and through a licensed payment service provider, under the “Payments, Refunds & Trainer Fees Policy”. Paying the trainer directly, or agreeing to pay outside the platform for bookings made through it, is prohibited, and the platform bears no responsibility for amounts paid outside it.

7Cancellation and refunds

Governed by the “Cancellation & Refund Policy” and the cancellation policy the trainer chose for the service and that was shown before payment, which the platform applies as the seller. The policy is stored with the booking and is not affected by any later change to the service.

8User obligations

• Use the platform only for its lawful purpose, and comply with the “Conduct, Content & Reviews Policy”.
• Do not attempt to hack, disrupt or scrape the platform, or circumvent its systems or prices.
• Do not post content that breaks the law or public morals or infringes others' rights.
• Be truthful in reviews and reports.

9Intellectual property

All rights in the platform, including its name, logo, design, software and content, belong to its operator and are protected by law. Users keep ownership of the photos and texts they upload, and grant the platform a free, non-exclusive licence to display them on the platform and in promoting it for as long as they remain published, and confirm they have the right to publish them.

10Limitation of liability

• The platform is responsible to the trainee for the service it sold, within these terms and the related policies, and handles refunds and complaints. The professional and technical delivery of the training and exercise safety are the responsibility of the trainer who delivers it, and the trainee is responsible for disclosing their condition and following instructions, without prejudice to the trainee's right to recourse against whoever caused any harm under the law.
• The platform is not responsible for users' actions or statements or anything they agree on outside it.
• The platform is provided “as is and as available”; we take reasonable care to keep it running and secure, without guaranteeing it is entirely free of interruptions or errors.
• In all cases, to the extent permitted by law, the platform's liability for any claim relating to a particular booking does not exceed the amount the trainee paid for that booking.
• The platform is not liable for indirect or consequential damages or loss of profit.
• None of the above limits the platform's liability for its fraud or gross negligence, or any mandatory statutory right of the consumer.

11Indemnity

Users must indemnify the platform and its operator against any claim, loss or reasonable expense (including legal fees) arising from their breach of these terms, the law or the rights of others, or from the sessions they deliver if they are a trainer.

12Force majeure

Neither party is in breach if performance is prevented by force majeure or an emergency beyond reasonable control (such as disasters, epidemics, decisions of competent authorities, general telecommunications outages or payment provider failure). If a session cannot take place for that reason, it is rescheduled or the amount is refunded in full.

13Changes

The platform may amend these terms and policies to keep up with regulations or develop the service. We notify users of material changes at least seven days before they take effect, through the platform or by email, and continued use after they take effect counts as acceptance. Changes do not apply to bookings confirmed before them.

14Notices and contact

Notifications on the platform and to the registered email address are a valid means of notice. To contact us: support@trainer-x.com.

15Governing law and jurisdiction

These terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes are first resolved amicably under the “Complaints & Dispute Resolution Policy”; if not resolved within thirty days, the competent courts of the Kingdom of Saudi Arabia have jurisdiction, without prejudice to the consumer's right to apply to the Ministry of Commerce or any competent regulator.

16General provisions

• If any provision is held invalid, the other provisions remain in force.
• The platform's failure to exercise a right is not a waiver of it.
• The Arabic text prevails in case of any difference with a translation.
• These terms, together with the related policies (platform role, payments, refunds and trainer fees, cancellation and refunds, service provider agreement, privacy, health declaration, conduct and content, complaints and disputes), form the entire agreement between the user and the platform.